Ombudsman Office

Your concerns are important to us! 

Customer satisfaction is our top priority. For this reason we need to know what you like or do not like about Schoellerbank's services, and what improvements we should make in your opinion. If you have encountered problems, please contact us.

We will be pleased to assist and advise you. We handle your complaints but also appreciate any positive feedback you may want to give us.

You have our assurance that your concerns will receive our prompt attention, if possible within two business days.


Ombudsman Office

Schoellerbank AG
Palais Rothschild Renngasse 3
1010 Vienna

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Details of Complaint Process (PDF)

Details of Complaint Process.pdf