Business hours and contact options

The health and well-being of our customers and our employees is our highest priority. Therefore, we are supporting the federal government’s measures to contain the spread of the virus to the best of our ability.


  • We have extended our checkout times in all locations for you: Mon - Fri from 8:30 a.m. to 12:30 p.m.
    For your personal protection and also for the protection of our employees, we would ask you to continue to carry out your checkout transactions at the location only in cases where there is no possibility to postpone them.
  • Locations, personal appointments and consultations: For consultation appointments, please make an appointment with your personal advisor as usual.
    For further questions you can reach us at +43/1/53471-0
  • Current information regarding our branches:
    - We follow the decision of the Federal Government: Please note that from 24.7. onwards you must wear a mask when entering the site or the self-service zone
    - We are maintaining the recommended safety distance of 1–2 metres between people
    - Our smiles come from the heart – we are refraining from shaking hands

If you are experiencing symptoms of an illness, we ask that you postpone your visit to our branches.

  • Take advantage of our online banking service – from the comfort and safety of your own home:

You can continue access your bank products (e.g. current accounts, debit and credit cards, securities accounts, and loans) via our multichannel services and execute transactions easily, quickly, and securely via the following channels: online banking, Business Banking, or by telephone if you have arranged this communication channel.